Branches and all employees:
The work of the new year has begun. For Xingfa Group, no matter from the current external bad situation and the increasingly fierce competition of the market economy in the future, or from the actual state of the enterprise, it is very urgent for the enterprise to In 2009, major new adjustments (changes) must be made. How to adjust (change)? What about the business and me? On the afternoon of the sixth day of the sixth day, the Group has held a 2009 work briefing session attended by the general managers of all branches and the heads of all lines. In order to allow all employees, especially administrative staff, to understand the content more clearly and change themselves better, the group decided to hold the "2009 Work Briefing and Quality Mobilization Conference" in each branch in the near future by the general manager.
Notice hereby!
detailed arrangement:
1. Arrange three briefing sessions: Group and Chengbang, trading company, AIA spandex, the specific time will be notified separately.
2. Participants: all employees of the trading company, administrative personnel above the team leader of the production enterprise, and some employees of the branch company.
3. An outline of the content of the briefing session is attached.
Zhejiang Xingfa Chemical Fiber Group Co., Ltd.
February 2, 2009
appendix:
2009 Work Briefing and Quality Mobilization Conference (Outline)
1. Work description of Xingfa Group in 2009
1. The overall goal: ①improve ②innovation ③breakthrough quality and talent.
2. The main work corresponding to each branch and the content of the main work in other related blocks.
3. Requirements: first understand the content, and then implement it according to the actual situation.
2. Grasp the quality (customers are more satisfied)
1. The group sets up a quality management team, headed by the general manager of the group, to inspect and supervise the quality of each branch.
2. Hold a quality mobilization meeting for all staff.
3. Record each complaint about quality and service, identify the responsible person one by one, and deal with the direct responsible person and relevant leaders according to the severity of the case (deduction, year-end post adjustment or dismissal).
①The specific deduction plan for employees and department heads shall be formulated by the branch and submitted to the group. For the handling of the general manager of the branch, according to the total number of complaints accumulated by the company throughout the year, 200 yuan or 1,000 yuan will be deducted each time.
②At the end of the year, in accordance with the "2008 Administrative and Managerial Staff Award Evaluation Method", the total worker award will be awarded first without considering errors, and then the accumulated deductions for the whole year will be deducted from the worker award, and the remainder is the end of the year. Work Award.
4. Processing form (attached)
5. Relevant content:
①. The form is used for recording and supervision, and the handling of complaints is still in the original way, and timely feedback to the relevant branch for timely processing.
②. The person who may be responsible for the complaint problem (possible for all departments):
a. Salesperson: The products required by the customer and the delivery instructions are wrong, or the quality requirements of the products that the customers need are not clear, resulting in the product quality not meeting the customer's requirements.
b. Warehouse: wrong goods, less or more delivery, poor delivery service.
c. Inspection and packaging: The inspection is not properly checked according to the standard, and the goods are mixed or wrongly loaded during loading.
d. Production department: equipment status, personnel operation, process, etc.
e. Purchasing: quality problems of finished products or raw and auxiliary materials, resulting in problems with customer products.
f. Finance: Invoice, inventory, settlement or service.
g. Other departments:
③. Each department should use the original error record book to record the errors of the subordinates.
④ Deduction: Whether to consider two quotas. In general, the amount is as small as possible, and the amount is larger if the problem is serious. Special event handling can be discussed and decided by relevant personnel.
⑤、Registration and handling of complaints. The person involved in the request for leave shall have a successor.
3. Communication
1. The relationship between the company and its employees
①The treatment of employees in the company: Work reward + other = comprehensive treatment.
In addition to work awards, the company does everything within its power to help employees meet their needs in life and family, and strive to provide employees with better comprehensive treatment, so that the big family of the company can become the support of employees. At the same time, it is a principle that it is never allowed to use the convenience of the post to seek personal interests.
② Staff work should not only work hard, but also have a level.
2. Arrangement of working hours every day
① After going to work, sit down and organize the things that must be done for the day, and simply list them in the notebook.
②According to the priority to implement one by one.
③ Do your best to free up spare time, calm down in the office to think more or communicate with relevant personnel.
3. In addition to their own work, the degree of enthusiasm for cooperating or assisting other departments and employees in their work.
① Own work is everyone's main work, not all work.
②Cooperating with or assisting other departments and employees in their work, regardless of the level of the department and employees.
4. Leaders should be idols of employees
① Lead by example, respect and care, and do everything in our power to improve the working and living conditions of subordinate employees.
② Treat every employee fairly and fairly.
③Have the business level of the corresponding position.
5. Persistence
Always remind yourself that to do anything better than others, it depends on the accumulation of time and effort. Be patient and never give up.