The group requires the relevant departments of each branch to submit a notice of quality complaints and service complaints to the general manager of the branch in writing every day

Branches:

In order to make quality complaints and service complaints more direct and more convenient to communicate, at present, the general complaints of each branch are that the acceptor or customer directly communicates with the relevant factory manager (AIA), production manager (Chengbang), supervisor (AIA, Chengbang) State, trading company) for complaint feedback, but this approach also has shortcomings. Due to the lack of information exchange, the general managers of each branch do not know about some complaints involving the company, resulting in some complaints being resolved not fast enough or not in place. And because quality and service are the core of the survival and development of an enterprise, for this reason, in order to let the general manager of all the large and small quality and service complaints in each branch know about the general manager, and pay different attention according to the difficulty of solving the content of the complaint. , Supervise, and do a good job in solving the implementation. The special notice is as follows:

1. Responsible person for reporting:

Chengbang: Quality Complaint: He Jianglong, Head of Production

Service complaints: Chen Dong, head of warehouse

AIA: Quality Complaint: Wang Jiwei of Spandex Factory

Polyester factory Cheng Aiguo

Service complaints: Zheng Shanmin, head of the warehouse

Trading company: quality complaint Zhong Qixiang

Complaint about cotton yarn Zhou Xingmin

Service Complaint: Finance Wang Shuiqin

Warehouse Mao Yiming

Others not listed other than the above: The person in charge of the corresponding department is responsible for reporting

2. Complaints of the day are reported to the general manager in writing according to the same form as other production and operation statements before get off work every day, and the person in charge of the report will directly send them to the general manager's office (including oral and telephone complaints; complaints from post-spinning to front-spinning) ; Covered silk factory's complaints about the company's various pieces), no need for days without complaints.

3. The complainant who has not reported or omitted to report the complaint shall be dealt with as a work error every time, and the office shall be responsible for the record and summary.

4. The general manager of each branch further clarifies the person responsible for reporting by each department according to the actual situation of the company, and deploys and implements it after improvement.

Zhejiang Xingfa Chemical Fiber Group Co., Ltd.