The group's unified and clear coordination services between administrative and management personnel

Each branch (department):

Generally speaking, when people mention the word "work", they think that it is only tangible content, and there will be different understandings of some intangible content in the enterprise (such as leading by example, cooperative services, teamwork, etc.), and some people will feel that these are inappropriate. own work content. To this end, in order to further unify the understanding, the Group hereby announces the relevant contents as follows:

1. Unified understanding: It is clarified that the internal cooperation service between administrative and management personnel and the team cooperation between team members are completely the same as the external customer service. The quality of teamwork is also carried out in accordance with the relevant system of group work errors and praise. 1. For the individuals involved, according to the different degrees of good or bad performance, make assessment records according to the system of work errors and praise, or deduct and reward according to the notice of the group [2013003]. (Specifically: ① Obvious mistakes and things that are obviously worthy of praise. ② Although not obvious, but repeated mistakes on certain issues and things that have been praised many times). 2. Take joint and several responsibility for the direct leaders of the people involved, and deal with them according to the degree of good or bad.

2. Recognition of the importance: It must be highly recognized that in the future, whether it is a group or a branch (department), each department, each team or other group, if it wants to achieve better results than others, it must be the person or team member who In addition to their individual efforts, the cooperation between each other or the teamwork between team members has been better. Therefore, every administrative and managerial staff must have a high degree of awareness of its importance and implement it in their daily work: to do a good job of personal efforts, mutual cooperation services and teamwork, and to give full play to the group or the group. power of the team.

3. Excellent personnel of the newly established group "Service Award": On the basis of the "Loyalty Award", "Harmony Award", "Improvement Award" and "Development Award" of the group's outstanding personnel at the end of the year, the following two conditions are met at the same time [1. Strong sense of service, A person who actively cooperates and serves other people or customers, leaves a good impression on the people or customers around, and wins universal praise. 2. Individuals and departments with the lowest complaint rate in terms of service throughout the year will be selected by each branch (department) as the outstanding personnel of the Group's "Service Award" for commendation and awards.