Each branch (department):
Previously, the Group had established a system for work praise and work errors, but because the classification was not specific enough and the handling was relatively general, each branch (department) usually implemented good or bad, and the identification standards and handling methods were also inconsistent, resulting in the entire group. At the same time, the implementation of the system in this area is relatively good or bad, so it will not be fair enough for administrative personnel (including team leaders) to be rewarded, deducted and year-end bonuses at ordinary times. To this end, the Group has issued a supplementary notice for more specific details, as follows:
1. Contents related to work praise and work errors:
(1) The scope of work referred to: 1. Customer complaints (limited to production-related departments) (separately listed); 2. Routine work, service (external customer service and internal cooperation service), teamwork, etc. Except for customer complaints All work outside.
(2) Factors identified, specific grading and corresponding treatment methods, and the value of each point when it is reflected in the bonus at the end of the year: According to ① the degree of economic benefits and economic losses generated; ② the degree of subjective and objective factors; The positive and negative impact of the three factors, respectively, work praise and work errors are divided into three grades of minor, general and major.
1. Customer complaints: (limited to production-related departments)
Customer complaints | grade | Binning | Recognition standard | Corresponding treatment | each time score |
difference spectrum | minor error | The economic loss is less than 1,000 yuan (including 1,000 yuan) or Less subjective or less negative. |
Only minor errors will not be deducted; directly under the leadership Responsibilities are dealt with in the same way. |
-0.2time/points | |
Record minor errors and deduct 50 yuan; directly under the leadership of the company Responsibility is the same. |
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general error | The economic loss is in the range of 1,000 yuan to 10,000 yuan (including 10,000 yuan) or those with more subjective factors or negative face greater impact. |
Record general errors and deduct 100 yuan; directly under the leadership of the company Responsibility is the same. |
-0.4time/points | ||
major error | The economic loss is more than 10,000 yuan or almost all due to caused by subjective factors or have a large negative impact. |
Major error and deduction of RMB 300 or more; The joint and several responsibilities are dealt with in the same way |
-0.8time/points | ||
praise (No this month Customer complaints) |
Slight praise | No customer complaints for the month and the department Less difficult to complain |
Only remember slight praise and no reward; directly under the leadership Praise is the same. |
+0.2time/points | |
A small praise and a reward of 50 yuan; directly under the leadership of the company Treat with praise. |
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General praise | No customer complaints for the month and the department It is difficult to complain. |
Remember one share of praise and reward 100 yuan, directly under the leadership company Treat with praise. |
+0.4time/points | ||
major praise | No customer complaints for the month and the department It is difficult to have complaints (such as AIA polyester, Chengbang after spinning). |
Remember to praise and reward 300 yuan or more, directly under the Leaders' joint praise is handled in the same way. |
+0.8time/points |
Remarks: 1. If the related departments are jointly and severally liable, the handling method shall be the responsibility of the factory director and the branch company to discuss and stipulate.
2. If there is no customer complaint in the current month, the month with abnormal sales during the Spring Festival shall be excluded.
3. All work except customer complaints:
Work Praise and Mistakes | grade | Binning | Recognition standard | Corresponding treatment | each time score |
error | minor error | Economic loss is less than 500 yuan (including 500 yuan) or less subjective factors or less negative impact | Only remember minor errors and no deductions, directly under the leadership Responsibilities are dealt with in the same way. |
-0.2time/points | |
Remember a slight error and deduct 50 yuan, directly under the leadership company Responsibility is the same. |
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general error | The economic loss is between 500 yuan and 5000 yuan (including 5000 yuan) or those with more subjective factors or larger negative effects. | Remember general errors and deduct 100 yuan. Directly under the leadership of the company Treated with responsibility |
-0.4time/points | ||
major error | Economic losses of more than 5,000 yuan or all are subjective or have a large negative impact. | Remember major errors and deduct 300 yuan or more. Directly The joint and several responsibilities of the leaders are dealt with in the same way. |
-0.8time/points | ||
praise | Slight praise | The economic benefits generated are less than 500 yuan (including 500 yuan) or less objective factors or less positive impact | Only small praises are not rewarded; the same is the case for joint praises by the leaders of the direct apartment. | +0.2time/points | |
A slight praise will be given and a reward of 50 yuan; the joint praise of the immediate leaders will be dealt with in the same way. | |||||
General praise | The economic benefit is 500-5000 yuan (including 5ooo yuan) or the objective factors are few or have a positive impact larger. |
Remember general praise and reward 100 yuan; the same is dealt with the joint praise of direct leaders. | +0.4time/points | ||
major praise | The production of economic benefits of more than 5,000 yuan or all of them is due to subjective factors or has a large positive impact. | Remember to praise and award 300 yuan or more. Directly under the leadership of the joint praise deal with the same. | +0.8time/points |
3. Supplementary explanation for major praise and identification of major errors:
(1) Those who need to reward or deduct more than 300 yuan for major praise and major mistakes can be discussed on a case-by-case basis, and the relevant leaders of the branch (department) will discuss and decide together.
(2) For major praises and major mistakes, the heads of each department must communicate the praises and mistakes with the general manager, and they can be formally identified only after the general manager approves them. (Specifically, it will be confirmed by the office after verifying the facts and checking the system)
(3) All praises and mistakes directly under the leadership are jointly and severally dealt with in the same way.
2. Requirements:
1. If each branch (department) needs to make this block: ① For the specific classification of some departments (including team leaders, etc.) to make more specific identification standards, the department heads of the branch (department) will distinguish according to the actual situation. Or refinement, the corresponding processing method and the value of bonus points cannot be changed. The specific details shall be submitted to each branch office, and the branch office shall report it to the group office. ②The system of the two production entities for front-line employees is formulated with reference to the framework of this system and combined with the existing system.
2. From this year onwards, whether it is found in daily work, in meetings or in various inspections, mistakes will be paid more attention and more serious treatment will be carried out; Obviously good or obviously good is more important than in previous years to praise and reward, as much as mistakes.
3. From this year onwards, each branch (department) is required to make timely identification of mistakes and praises for problems and good situations arising in normal work (all identifications must be confirmed after communicating with the person being assessed), records and records. deal with. ①The general manager of the group is responsible for the praise and errors of the general managers of each branch (department), which shall be recorded by the group office. ; The general manager of each branch (department) is responsible for the praise and errors of the department heads, which are specifically recorded by the office of each branch (department); the department heads are responsible for the praise and errors of the subordinates and record them. ②At the end of each month, the office is responsible for summarizing and reporting to the respective general managers and reporting at the monthly meeting. The deductions and rewards are directly increased or decreased in the monthly salary; the year-end summary is reflected in the assessment of the year-end bonus. The number of errors allowed by the two production entities and the covered silk factory throughout the year is subject to discussion and decision by each branch company. (A unified record sample is attached, which will be printed and distributed by the group)
3. Description:
1. If the content of the previous group system in this regard is inconsistent with this notice, this notice shall prevail.
2. If it is indeed a problem of raw materials, obvious objective factors such as those allowed in the development process of unconventional varieties, or a special situation where the implementation of the system does not conform to the objective reality, the general manager will decide to handle the error after discussion by relevant personnel.
3. In order to urge the real implementation of this system, the Group Supervision Department will check whether the leaders at all levels have identified, handled and recorded the praises and errors found; When subordinates praise and deal with errors, check whether they are handled fairly according to the facts and record their joint and several responsibilities; for the praise errors recorded by each supervisor at ordinary times, the general manager of the branch (department) must approve and supervise the monthly summary.
Zhejiang Xingfa Chemical Fiber Group Co., Ltd.